On the Plusnet hub it says 'connected'. It will save time if you can try these first before calling us. Wireless is switched off either for the 2.4GHz or 5GHz bands or both. If this isn't the case the first thing to try is restarting your hub. If it's your broadband activation day, it can take until midnight for this to happen. I'm sorry you've had some trouble with your broadband service and I apologise for the frustration caused. 22h06. Wait a couple of minutes for the Power light to glow blue. I have got a PC plugged direct into the hub - again no internet. high tea intercontinental sydney; kimpton blythswood square hotel If this doesn't help for quick fixes to common issues head over to our broadband connectivity page. Is this for ADSL BB or Fibre? When you purchase through links in our articles, we may earn a small commission. I have connected to master socket but this makes no difference. He it trying to book an engineer (external) to check the line. 30-12-2016 Your device is connecting to the mobile network. We'll be ready to reactivate your Mini Hub straightaway. Yes I have. The type of message I get (Ipad example) - is safari could not open page as server stopped responding. 2 users liked/thanked this post: Don't worry, this is normal, and things should settle down after the ten days. Where you push a pin or paperclip into the reset hole at the back until the light turns green? Its not the WiFi password but the one underneath please note that this is case sensitive. Hi, Ive just had the same issues tonight. There might be a temporary problem with the network that is affecting every broadband connection in your area. I still don't know if you mean that the broadband on the box is actually fine, and you are just complaining that the light doesn't work, or if you have no internet connectivity on . If not then you can just undo the above steps and now know that it isn't a problem with DNS settings. Then check the other end of the Ethernet cable is plugged into the WAN port of your Hub correctly - you'll hear a click. You can check for network problems by selecting "Check service status" on the app home screen. Connect a device to your Hub using a cable or wi-fi. If you get stuck, see your hub's set up guide. Try moving Hybrid Connect. Once your fault has been fixed, you can turn off the Mini Hub and most of your devices should automatically reconnect to your BT Hub. Give it at least three minutes to connect. If you can't get online, it might be your device. Turn off your Hub, computer, and any devices you are trying to connect for five minutes before restarting. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. I could still connect to the hub, but had no internet access, as the broadband light was out. Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. We steer you to products you'll love and show you how to get the most out of them. Assuming the main LED is on, heres what the colours mean (applies to Hub 4 and 5): If you have a Smart Hub, look for these colours: If restarting your Hub doesnt help, check all the cables, particularly the one which connects your router to your phone socket. Which router, BrightBox 1 or 2 or . If you try to use them together, your broadband won't work. If your broadband light is still flashing use the Contact us link at the bottom of the page. Hope this helps you. 31-05-2020 The issue may be with your internal telephone extensions, rather thanthe phone line itself. Your Hub can't connect to your broadband line. 30-05-2020 The power light will stay orange after start up has finished and the broadband light will remain on. No light means that it's connected successfully. If this doesn't fix it contact the technical helpdesk. Simply touch the power button to wake it back up. His main beats include VPN services and antivirus. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. We had the one about the phone on the 19th. I would now say 99.9% this was an external issue / no faults inside the property. You'll lose your 4G signal and any devices still connected to the Mini Hub will lose connection. Announcements, Guides & Community Updates. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: Step up your cyber-security, Save time, manage your account, and check your services at your fingertips. To fix this, you need to log into the admin section of the Hub: remove the slide-out tab from the rear which will display the admin password. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 31-03-2020 If you're still having problems after that, you can try resetting your Mini Hub: If you still need to get in touch, give us a call on 0800 800 150. Look for a tab that says disconnect and click on it. Does it announce your correct no. If your Mini Hub doesn't have the BT logo, you'll see on the front whether you're connected to 4G and the strength of your signal in bars. (Instructions for an Android device are here.). Wait for at least three minutes for it to turn blue. The light will turn steady blue when your Hub is ready. This is my personal Community Forum account to help out around these parts while I'm at home. If you need extra support watch the video below. Using the Power button, turn your Hub off and on again. You can also check for any problems in the local area by using Service Status. 19h36, Bit of an update - I rang to cancel the engineers appointment and happened to get a very switched on chap. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. if you've still got a problem then get some help from the manufacturer or supplier, The Hub is working but isn't connected to the internet. Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub.I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). on 12h58, on I just checked again and it is showing up as my username in advanced settings, Yes it is, I got a text saying it had been activated at about 4 this afternoon. It has been hard to convince them it is not my issue. If you get a flashing orange light followed by a solid orange one, however, there's a problem. 16h54. Turn it off and then on and try again. This takes a few minutes. Has your broadband been activated? Check the power cable is correctly inserted. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The Hub is working but isn't connected to the internet. Connect a device to your Hub using a cable or wi-fi. Try switching your device off and on. Click on advance settings and enter the router password. Step 7: Remove any IP addresses that may be already listed and in their place add: 1.1.1.1 Please check to see if your fault has closed by going to the fault tracker on My BT. Hmm. Turn it off and on then try again. 31-05-2020 Open a web browser and follow the on-screen help wizard to get connected: Blue light : The Hub is working fine If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. If there's still no light, call us on 0800 111 4567. Get six months of BT broadband and TV half price. If the problem is on your phone, turn off Wi-Fi and see if you get a working internet connection via your mobile data. Turn it off and back on again. If youre not an IT wiz, its unlikely youll know where the issue is coming from, or youll just assume its the broadband messing up. My Mini Hub hasn't arrived My Mini Hub doesn't work I don't have a signal My Mini Hub seems to have entered Sleep Mode Look for the Wi-Fi settings and make sure its enabled for both 2.4GHz and 5GHz. If the light doesn't turn blue, use a paper-clip to press your Hub's Factory Reset button. 19h00. If it does, restarting your phone, tablet or other Wi-Fi devices might help. A flashing light or steady?Have you just joined EE BB or were you already with EE BB? The light will turn blue when your Hub is ready. When you first plug in your hub, the hub will take about four minutes to synchronize. If you see these colours when youre not starting up your hub, follow the instructions to resolve the problem. Re: Blue light but no wifi or internet connection. Is the power cable plugged in and switched on at the mains. Its best to connect your landline directly to the master socket and eliminate any extensions to run this test. You can find this on the reference card on the back of the router. Finally. My router has a blue light but can't get any internet on pc or mobile. If there are no lights, check the power cable is in firmly, and connected to the mains. One way to check this is by connecting your Hub to your test socket. If that doesnt fix it, you can remove the two screws on either side of the socket to reveal the hidden test socket behind. I made the mistake of resetting my router to factory settings which stopped it from connecting with the server, due to a password issue. My workaround has been to manually enter DNS settings on each device. on Press the Restart button. The lights will appear in this order: Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. Monthly cost changed on Tuesday - no internet since then! Thanks, on 31-05-2020 Assuming that youve determined that your BT broadband is the issue, follow these steps. The Hub was fine / everything in the house was fine - it was a line fault. If the LED shows there is no connection, the next thing to check is whether theres a problem in your area. This doesn't affect our editorial independence. 31-03-2020 Broadband light is flashing orange then pink/purple. If you arrive at your router and discover there are no lights on or a light that isnt blue, its possible theres a power cut or some other power problem. Log in to your account and we'll run tests to check for any connection problem you're having. At first devices did not seem to be working. 22h52, Stats show you are connected to the internet, on Restart your device, and if the light is still red, contact us. Your device is not paired to your hub. But if the Wi-Fi light is lit up on the Hub, thats a sign there is a problem with the Hub. Please wait for the hub to sync - this usually takes about four minutes. Connect a device to your Hub using a cable or wi-fi. It turned out to be a fault with the network, which BT Wholesale fixed. 30-12-2016 Take a look at our suggestions below. richardward. The default setting is to merge the two together so you see only one network name. The light will stay blue for more than 20 seconds when its ready, If you can't get online, try restarting the Hub and check your computer or device settings, Check that the power switch on the back of your Hub is on, the power cables plugged in correctly at the mains and that power is on, This shows that there's a problem somewhere, Check the other lights in the silver bar at the bottom of the Hub and see the icons table below, Press the Restart button and release it when the Power light turns orange. Give it a minute or two to connect. If you're not set to power mode, there's a problem with your internet. 17h47. online troubleshooter. I've run a few tests down your line and I'm not picking up any issues, except when I'm running a log check I'm seeing the username your router is still trying to connect with isSETUP@PLUSDSL.NET. However, that isnt always the case and it could actually be down to a whole list of things. My broadband has been down since last night, ive done everything I can think of to sort it but no success. Ah ok. Can you try this guide to see if it helps? Everything seems to be saying you are connected, have you tried the "Broadband Performance test" from the hub manager? 31-05-2020 Take a look at our suggestions below. Purple: The Super Hub is in modem mode. If it's flashing red, you didn't connect. We're usually less busy between 12 and 6.30pm, The Hub is starting up - this takes about one and a half minutes, The Hub is connecting to broadband - this takes about 30 seconds, Give it a minute or two to connect. Plug your Hub's power cable into the mains and turn on. Copyright 2023 IDG Communications, Inc. Blue: Everything is working and your Hub has an internet connection, Orange: Theres a problem, which could be with the broadband connection, Green: The Hub is starting up wait a couple of minutes, Flashing orange: Connecting to broadband wait 30 seconds, Solid orange: Theres no broadband connection connect via Ethernet and follow the instructions in your web browser, Flashing pink: Hub is working fine, but theres no broadband connection, Red: theres some other problem turn off and on again. The power is off or the lights have been turned off using the Hub Manager. Here is the info - thanks for any help on this everyone. Ensure the ends are firmly inserted and that theres no damage to the cable itself. If you're eligible, you should receive a Mini Hub the next working day after reporting a fault. Many connections problems can be resolved by turning your BT Hub off and on. The light will turn steady blue when your Hub is ready. Your broadband is active, but your Hub can't connect. Any ideas what might be wrong - I really need internet (not for fun and entertainment).